Return Policy

🔁 Return Policy

At Royal Star Shop, customer satisfaction is our priority. Please read our return policy carefully before making a purchase.

✅ Eligible Returns

We accept returns under the following conditions:

• You received the wrong product.

• The product is damaged or defective upon arrival.

• The digital product or service was not delivered or is unusable due to a technical fault (e.g., invalid account details).

❌ Non-Returnable Items

• Digital products (e.g., Gmail/Facebook accounts) once delivered and accessed are non-refundable unless proven invalid at the time of delivery.

• Items returned after 7 days of delivery will not be accepted.

• Products damaged due to customer misuse are not eligible for return or refund.

🕒 Return Window

You must request a return within 7 days of receiving your item. After that, we won’t be able to process any returns or exchanges.

📦 How to Request a Return

1. Contact our support team via email or the help section.

2. Provide your order ID, product details, and reason for return.

3. We’ll guide you through the return process.

💸 Refunds

Once your return is approved, you’ll receive your refund via the original payment method within 7 business days. For digital products, if eligible, refunds will be processed after account verification.